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Deposit horror stories / how to protect yourself

Aisha Okonkwo 💬 Contributor
1 Jul 2026, 20:36

A friend lost most of a deposit to a "cleaning fee" that appeared from nowhere. It's made me nervous. How do you protect yourself so the deposit actually comes back?

4 replies

Grace Kim 🏆 Community expert
2 Jul 2026, 21:55

Photograph and timestamp absolutely everything on move-in day now, video walkthrough included — non-negotiable habit ever since a similar scare of my own.

Kwame Mensah 🏆 Community expert
3 Jul 2026, 23:09

The mystery cleaning fee is apparently extremely common — I’ve now heard this exact story from three different people separately.

Rajesh Patel ⭐ Helpful member
6 Jul 2026, 17:38

I get the move-in condition report physically signed by the landlord in person now, rather than just submitted or emailed. Closes a loophole I only learned about the hard way.

Isabella Santos ⭐ Helpful member
13 Jul 2026, 23:13

Adding all of this to my own move-in checklist, thank you.