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Deposit horror stories / how to protect yourself

Aisha Okonkwo ⭐ Helpful member
1 Jul 2026, 20:36

A friend lost most of a deposit to a "cleaning fee" that appeared from nowhere. It's made me nervous. How do you protect yourself so the deposit actually comes back?

7 replies

Grace Kim 🏆 Community expert
2 Jul 2026, 21:55

Photograph and timestamp absolutely everything on move-in day now, video walkthrough included — non-negotiable habit ever since a similar scare of my own.

Kwame Mensah 🏆 Community expert
3 Jul 2026, 23:09

The mystery cleaning fee is apparently extremely common — I’ve now heard this exact story from three different people separately.

Rajesh Patel 🏆 Community expert
6 Jul 2026, 17:38

I get the move-in condition report physically signed by the landlord in person now, rather than just submitted or emailed. Closes a loophole I only learned about the hard way.

Isabella Santos 🏆 Community expert
13 Jul 2026, 23:13

Adding all of this to my own move-in checklist, thank you.

Rajesh Patel 🏆 Community expert
6 Aug 2026, 21:28

Ask which deposit protection scheme your deposit is registered with, if your country has them. Ours wasn't registered at first, and asking the question politely was enough to get it sorted.

Linda Svensson ⭐ Helpful member
9 Aug 2026, 20:38

We'll be renting for our first year in Spain, after forty years of owning, so I'm reading this very carefully.

Aisha Okonkwo ⭐ Helpful member
11 Aug 2026, 13:20

Rajesh, I didn't know to ask that. Checking tonight.