Jordan (JO)
Jordan is a stable, welcoming Hashemite Kingdom at the crossroads of the Middle East — home to Petra, one of the Seven Wonders of the World, the legendary Wadi Rum desert, and the mineral-rich Dead Sea.
Consumer Rights
Right of withdrawal, contracts and debt collection in Jordan.
Jordan's consumer protection framework is governed primarily by the Consumer Protection Law (Law No. 7 of 2008, amended 2017) and administered by the Consumer Protection Directorate (CPD) within the Ministry of Industry, Trade and Supply. Rights are established on paper but enforcement varies. Consumers who feel cheated have practical recourse for many cases, especially involving major retailers and online purchases.
Right of withdrawal (Widerrufsrecht)
Right to cancel a door-to-door sales contract within 3 working days (cooling-off period). No universal statutory return period for non-defective goods — each retailer sets its own policy. Major retailers (Carrefour, Cozmo, H&M, Zara) typically allow 14–30 day returns with original receipt and packaging.
Contract cancellation
Service contracts may be cancelled per the terms stated. Utility and telecom contracts typically require 30 days written notice. Gym memberships and subscription services: check contract terms — many Jordan-based providers do not offer statutory cooling-off periods beyond door-to-door sales.
Auto-renewal clauses are common in telecom and subscription contracts. Read contracts carefully. You are entitled to written notification of upcoming auto-renewal for annual contracts. Cancel in writing before the renewal date to avoid being bound for another term.
Debt collection — response deadlines
Informal reminders: Creditors may contact you by phone or letter for unpaid debts. There is no statutory limit on the number of contact attempts in Jordan.
Court order: Creditors can obtain a court payment order (Amr al-Ada') from the Magistrate Court relatively quickly for undisputed debts. This can lead to wage garnishment or asset seizure.
Response deadline: Respond to any court summons within the stated deadline (typically 3–7 days for payment orders). Ignoring court notices results in automatic judgment against you.
Consumer protection authority
Consumer Protection Directorate (CPD) — Ministry of Industry, Trade and Supply (mit.gov.jo). File complaints at mit.gov.jo or via: landline +962 6 5629045; WhatsApp 0797527832; email MComplaint@mit.gov.jo; or Facebook facebook.com/mit.gov.jo.
For banking disputes: Central Bank of Jordan (CBJ) Consumer Protection Unit — cbj.gov.jo. For online scams: Cybercrime Unit of the Public Security Directorate. For product safety issues: CPD at MIT. For food safety: Ministry of Health (moh.gov.jo).